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Everything you need to know about the product and billing.

Orders & Purchases

Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.

Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it. You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.

In order to access this website and place an online order, you must be at least 21 years or older. By accessing this website and confirming that you are 21 years or older on the Age Verification Popup Prompt shown on our website, you are confirming in writing that you are over the age of 21 and are of legal age to access this website and purchase/use the products sold on this website.

The following section provides general information regarding Order Processing and Shipping procedures:

Order Processing and Fulfillment

Orders placed during the business week (Monday to Friday) before 2:30pm PST will be processed for shipment the same day or, due to unforeseen circumstances, by the following business day. Orders placed after 2:30pm PST, or between Saturday and Sunday, will be processed within the next 1-2 business days.

Once your order has successfully been processed and handed off to the shipping carrier, you will receive an email confirmation with the shipping carrier delivering your order and your tracking number.

Shipping and Estimated Delivery Times

We work with a network of multiple shipping carriers to deliver our shipments, including USPS, UPS, and Fedex.

We offer Standard and Expedited shipping methods for most shipping addresses.

Depending on your shipping address, Standard Shipping can take between 2 to 7 business days to arrive, while Expedited Shipping can take between 2 to 4 business days to arrive.

Please note that, once your order has been handed off to the shipping carrier, we no longer have any control of your shipment and cannot be held responsible for any delays or issues due to unforeseen circumstances during the shipping process.

For this reason, we strongly advise purchasing shipping protection via Route at checkout on every order.

At Icey Meds Dispensary, we understand how important it is for your orders to arrive safely and on time. That’s why we offer Route Shipping Protection—a seamless solution to ensure your purchases are protected from loss, theft, or damage during transit. With Route, you can shop with confidence knowing that your order is covered from the moment it leaves our warehouse to the moment it reaches your doorstep.

Why Protect Your Orders with Route?

  1. Peace of Mind: Enjoy stress-free shopping knowing that your order is protected against any mishaps during shipping.
  2. Easy Claims Process: In the unlikely event that something goes wrong, Route offers a hassle-free claims process, ensuring you get a replacement or refund quickly.
  3. Real-Time Tracking: Keep an eye on your package every step of the way with Route’s real-time tracking feature.
  4. Quick Resolutions: Get swift resolutions for any shipping issues, minimizing disruptions and ensuring you receive your products promptly.
  5. Affordable Protection: For a small fee, add an extra layer of security to your order, making it a smart and affordable choice for any purchase.

Choose Route Shipping Protection at checkout and safeguard your orders for a worry-free shopping experience at Icey Meds Dispensary.

As part of the rigorous 5-Point Quality Criteria Standard we maintain, we require every product available on Icey Meds Dispensary to be lab-tested for potency and purity at least once every month by a complaint, third-party testing facility.

At Icey Meds Dispensary, we understand the importance of maintaining discretion and protecting our customers privacy. We ship all orders using discreet packaging and shipping methods to ensure your orders arrive at your door quickly and safely.

While we follow best practices and maintain the utmost discretion when shipping online orders, as with shipping any other types of products, there is always a possibility of orders getting lost, damaged, or stolen during the shipping process.

In order to ensure your shipments are 100% protected, we strongly recommend protecting all your Ganja.Deals online purchases with Route Shipping Protection.

We do not require Route Shipping Protection when placing an order; however, we strongly recommend protecting all orders with Route in order to avoid any loss due to damaged, loss, or stolen shipments.

Account

In the event you forget a password for your computer, email, or social media accounts, you can reset your password directly through the system or application you’re using. In most cases, you can reset your password by answering a series of security questions or by requesting an email that contains a password reset link.
To change your password if you’re already logged in: Click account in the top right of Facebook. Select Settings and privacy, then click Settings. Click Security and login. Click Edit next to Change password. Enter your current password and new password. Click Save Changes.
You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.

Returns & Refunds

After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.

Shipping & Tracking

At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.

If your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.

Please note: The expected shipping times for orders outside of the USA and ROI, do not take into account possible delays if your parcel is held up in customs. We would ask you to allow 15 days from order to receive your item(s), prior to further investigation.

If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.

You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.
Why don’t Shop deliver to me? We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.

Fees & billing

At Icey Meds Dispensary, we’re proud to offer our customers the convenience of placing orders with a wide range of secure payment methods.

Currently, we accept the following payment methods:

  • Cryptocurrency – Bitcoin
  • Cash App
  • PayPal

We are in the process of setting up Debit/Credit Card Payments and Zelle Payments.

Important Notice: Orders paid via P2P Instant Money Transfers must be successfully confirmed and approved before we begin processing your order. We aim to process Instant Money Transfer approvals within 1-hour. 

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